To report an emergency involving a U.S. citizen in Jamaica or the Cayman Islands, please contact the U.S. Department of State or the U.S. Embassy in Kingston.
During normal business hours, Monday through Friday from 7:15 am to 4:00 pm, American Citizen Services in Kingston can be reached at 1-(876) 702-6450. This number is not for visa inquiries.
For after-hours help, the U.S. Embassy in Kingston can be contacted 24 hours a day at 1-(876) 702-6000. Press 0 to report an emergency. This option is not for visa inquiries.
The Department of State’s Citizen Emergency Center can be reached at (202) 647-5225 or toll-free from within the U.S. at (888) 407-4747. The Department will contact consular officers at the U.S. Embassy in Kingston. Consular officers will try to locate a missing U.S. citizen or provide other assistance as appropriate, pass on urgent messages, and, consistent with the Privacy Act, report back to the caller.